Payment terms

To confirm an order, a non-refundable deposit of £100 is required. This will secure your requested date and cake order.

The outstanding balance is due no later than one month before collection/delivery.

If you wish to have alterations that affect the cost, after this date, the balance will be adjusted accordingly.

Payments can be made by Cash, Bank Transfer or Cheque made payable to: Poppy Sayers

Cancellation Policy

Please note that deposits are non-refundable.

If you cancel your order up to one month before the requested date, all other monies paid except the deposit will be refunded by Bank Transfer.

If your order is cancelled less than one month from the requested date, you will receive no refund.

Collection/Delivery

I only deliver Wedding Cakes and do not offer collection because I am needed on site to set the cake up.

All other cakes orders can be collected at Hazlebury Road, London, SW6 2LX at a pre arranged time. Please contact us to find out more.

Please note - If the cake is collected , the full responsibility for the safety of the cake is with the client and The Hazlebury Kitchen will not be responsible for any damage to the cake after its been collected. The same applies for cakes that are delivered- once I leave the cake set up, I cannot take any responsibility for the cake.

If you are not happy

If you are not a 100% happy with your cake for any reason within reason, we are happy to fully refund you providing you let me know what is wrong within 24 hours of delivery/ collection and the cake is returned to us.

Please note - If the cake is collected , the full responsibility for the safety of the cake is with the client and The Hazlebury Kitchen will not be responsible for any damage to the cake after its been collected.

Hopefully you will never have any reason to be unhappy with your cake but if you do, please don't hesitate to contact us.

* All our cakes are bespoke and made by hand and this does sometimes mean that it will not be exactly the same as on the photos seen on the page but we do strive for near perfection but as we are all unique, so are our cakes.

Delivery Charges

Delivery costs are based upon either a flat rate within London of £25 or £0.40 per mile for a round trip from either IP221HG or SW6 2LX whichever closest to venue unless agreed otherwise as outlined above.

Set up costs are £25, unless agreed otherwise and outlined above.

FLOWERS

You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. If an external florist is used, The Hazlebury Kitchen does not take any responsibility for any harm caused by flowers used as decoration for the cake.

PHOTOGRAPHY

we will usually photograph our cakes and we kindly reserve the right to use any photographs for display or promotion without compensation to you.

ALLERGENS

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.