FAQs
Do you offer consultations and Tastings?
As a one-man-band running my cake business I have found that the needs of all of my clients are best met through email and phone consultations with tastings sent in the post. I dispatch the sample boxes every 2 months and are subject to availability. Please enquire for next available dates. Sample boxes consist of four cake flavours of your choice for you to enjoy with a cup of tea in the comfort of your home. Sample boxes are £25 to cover the cost of ingredients, post and packaging.
I do also offer face to face consultations if time and availability permits, either in your home or my kitchen in Redgrave, Suffolk.
Do you deliver?
I offer a delivery and set-up service for wedding cakes. I am based in Suffolk and delivery is calculated on distance to your venue and set-up requirements. Delivery costs are based upon £0.60 per mile for the return journey from The Hazlebury Kitchen.
Where do you deliver to?
Generally i deliver anywhere within one and a half hour radius of Redgrave in suffolk (this includes london) Due to cost and time, However occasionally I can deliver to a wider area. if your cake is 2 tiers or smaller, you are welcome to collect your cake if your venue is further afield. If your cake is collected it will be packaged appropriately and I will issue you with storage and transportation guidelines. The Hazlebury Kitchen cannot accept responsibility for any damage to collected cakes after they have left our premises.
I also offer DIY kits and instructions to stack your own wedding cake which The Hazlebury Kitchen cannot accept responsibility for any damage caused in the building of your cake once it has been collected.
Is your kitchen registered with the Food Standards Agency?
Yes, The Hazlebury Kitchen is registered the Food Standards Agency with a Level 5 Hygiene rating. I have also completed Level 2 in Food Safety and Hygiene for Catering.
Can I have my cake decorated with fresh flowers?
If you would like to have your cake decorated with fresh flowers we recommend that these are ordered from your wedding florist for continuity of style with the rest of your wedding. I will be delighted to liaise with you and your florist to decide on which flowers are most suitable and on their placement. I take pride in the placement and arrangement of these flowers on my cake, but I am also happy to place pre-arranged flowers on your cake on delivery if you would prefer.
I am also very happy to source my own flowers in the colours and type of your choice; these will either be from my mother’s garden in Suffolk or a responsible florist.
Please note that it is important to ensure that flowers that are not suitable for consumption do not come into direct contact with the cake itself. Although I take every precaution to avoid contamination through advice of the florist, I cannot be liable for any contamination to your wedding cake that may arise from the misuse of fresh flowers.
Do you have cake stands available for hire?
I have a collection of different types of cake stands which are available for hire at a cost of £15. Cake stands are due to be returned within five working days of your wedding date. Please get in touch for further information.
Do you have any other Terms and Conditions?
These are our most popular FAQs but detailed Terms and Conditions will be emailed to you on placement of an order.
How do I store my cake?
When your cake is collected/ delivered. I will issue you/ your event coordinator with a cake information sheet which will detail storage and serving information to ensure your cake is served to your guests at its very best. To enjoy your cakes at their freshest, I recommend that they are consumed within 48 hours of delivery/ collection.
How tall are your individual cakes
Once filled and iced, each celebration cake and wedding cake tier is approximately 5 inches tall made up of 4 layers of sponge. If you desire extra tall tiers for added impact, 7 inch tiers are available (additional cost and not available in fruit).
Do you make cakes for special diets and allergies?
Yes- I cater for vegans, dairy and gluten free diets.
Absolutely! I love to make cakes and wedding cakes for vegans and those with dairy and gluten restrictions in their diet that are bespoke to your needs. They can be raw, vegan, gluten free, dairy free and any combination of these.
Please do get in touch if you do have any allergens or dietary requirements and I can quote for bespoke cakes and wedding cakes.
Further allergy advice
Please do inform us as to the exact nature of your allergy so that we can take all necessary precautions to avoid cross contamination from the allergen.
· Vegan, Gluten or Dairy Free Cakes
Please be aware that whilst your chosen cake will be made with certified vegan ingredients, it will be prepared in a kitchen where animal products are used in other cakes and fillings.
We bake vegan cakes separately from our normal cakes and take all necessary precautions to eliminate cross contamination in accordance with the food standards agency.
We follow very strict cleaning procedures and use separate utensils, tea towels etc. For special diets baking. If we use items for both special diets and normal cakes such as cake tins they are placed in the dishwasher on the hottest setting.
· Nuts
Please be aware that your cake will be prepared in a kitchen where nuts are used in other cakes and fillings but we take all necessary precautions to eliminate cross contamination from the nuts. My kitchen also contains coconut, soya, celery, fruits and wheat.
· Disclaimer
I am not a dietitian nor a nutritionist. I do not claim to have any formal medical background and i am not liable, either expressly or in an implied manner, nor claim any responsibility for any emotional or physical problems that may occur directly or indirectly from reading this website.
What is your cancellation policy?
Cake cancellations must be made by email to me at info@thehazleburykitchen.com. I make your cake as a bespoke order, and components for your cake may be ordered and/or made in advance, I implement the following conditions when a cake is cancelled:
For wedding cake orders cancelled within 4 weeks or celebration cake orders cancelled within 2 weeks of your scheduled date, the full balance is payable. Please note that all deposits are non-refundable.
Can I make changes to my order?
I advise that you check your order carefully and let me know within 7 days whether changes are needed. Your cake is very important to me and should you require any alterations after that period I will endeavour to do our best to accommodate them. If the alteration affects the cost, or if the preparatory work on your cake has already commenced, The Hazlebury Kitchen reserves the right to increase the quoted fee accordingly.